Refund & Return Policy

At NORTHPAW, we want you to be satisfied with your purchase. If you need to return an item, please review the conditions below.

Returns

You may request a return within 30 days of receiving your order, unless a different period is required by applicable consumer protection laws.

To be eligible for a return, the item must be:

• In the same condition in which you received it.

• Unused and unworn, where applicable.

• In its original packaging, where reasonably possible.

• Accompanied by proof of purchase.

Items returned without prior approval may not be accepted.

To request a return, please contact us at northpaww@outlook.com with your order number and a description of the reason for your request.

Exchanges

We do not guarantee direct exchanges for different products, sizes, or variants.

The fastest way to receive a different item is generally to return the original item, subject to approval under this policy, and place a new order separately.

European Union — 14-Day Right of Withdrawal

If your order is being delivered to a country within the European Union, you may have the legal right to cancel your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.

Returned goods should be handled only as necessary to inspect their nature, characteristics, and functioning. Where required by applicable law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for inspection.

This section does not limit any mandatory consumer rights that apply under the laws of your country.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days of approval.

Please note that banks and payment providers may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

northpaww@outlook.com

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at northpaww@outlook.com and include:

• Your order number.

• A description of the issue.

• Clear photographs or video showing the problem.

We will review the issue and determine the appropriate solution in accordance with applicable law and our policies.

Non-Returnable Situations

Returns may not be accepted where:

• The item has been used beyond what is reasonably necessary for inspection.

• The item has been damaged after delivery due to misuse or improper handling.

• The return request falls outside the applicable return period.

• The customer fails to provide sufficient order information to identify the purchase.

These limitations do not affect any mandatory rights granted to consumers under applicable law.

Contact

For return or refund inquiries, contact:

Email: northpaww@outlook.com

Please include your order number in all correspondence.