Shipping policy
Shipping Policy
Last updated: September 18, 2026
At NORTHPAW, we are committed to delivering your order safely and efficiently. Please review the shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
We currently ship orders directly from our international fulfillment partners, primarily from China.
Estimated delivery times to the United States are:
- Free Shipping: Approximately 7–15 business days
- Standard Shipping: Approximately 10–20 business days
The delivery estimates begin after the order has been processed. Please note that these are estimates, not guaranteed delivery dates.
Shipping Costs
Free shipping may be available for selected products or promotions. If a shipping fee applies, it will be clearly displayed at checkout before you complete your purchase.
Tracking Information
Tracking information will be provided by email once it becomes available. Please allow a few days for tracking updates to appear after shipment.
Delays
Delivery times may be affected by factors outside our control, including:
- Customs clearance
- Weather conditions
- Carrier delays
- Public holidays
- High order volumes
- Incorrect or incomplete shipping information
NORTHPAW is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an order has already been shipped, we may not be able to change the address or redirect the package.
Lost, Damaged, or Missing Orders
If your order arrives damaged, appears to be lost, or has not arrived after the maximum estimated delivery period, please contact us at:
Include your order number and a description of the issue. We will review the situation and work with the shipping carrier or fulfillment partner to determine the appropriate solution.
Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any such charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: