Terms of service

Terms of Service

Last updated: September 18, 2026

Welcome to NORTHPAW. These Terms of Service govern your access to and use of the NORTHPAW website, online store, products, and related services.

In these Terms, “NORTHPAW,” “we,” “us,” and “our” refer to the operator of the NORTHPAW online store.

NORTHPAW is operated by an individual based in Spain and serves customers internationally, including customers in the United States.

By accessing our website, browsing our store, or purchasing our products, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are using the Services under the supervision and consent of a parent or legal guardian where permitted by applicable law.

When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, billing information, payment details, and shipping address.

You are responsible for ensuring that the information provided is accurate and that you have authorization to use the payment method submitted.

We reserve the right to refuse service, cancel orders, or restrict access to our Services where permitted by applicable law.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, and information displayed on our website are accurate.

However, colors, appearance, dimensions, and other visual details may vary depending on your device, screen settings, lighting, manufacturing variations, or supplier specifications.

Product descriptions, prices, availability, and specifications may be updated or changed at any time without prior notice.

We reserve the right to discontinue products, limit quantities, or restrict sales to particular individuals, geographic regions, or jurisdictions where necessary.

Our products are intended to be used only for their stated purpose and in accordance with any instructions, warnings, or recommendations provided with the product.

SECTION 3 — ORDERS AND ACCEPTANCE

Placing an order through our website constitutes an offer to purchase the selected products.

An order is not considered accepted until we have received payment and issued an order confirmation.

We reserve the right to accept, decline, limit, or cancel an order for reasons including, but not limited to:

  • Product availability.

  • Pricing or listing errors.

  • Suspected fraudulent activity.

  • Incorrect customer information.

  • Shipping restrictions.

  • Supplier or fulfillment limitations.

  • Legal or regulatory requirements.

If an order is canceled after payment has been received, any eligible refund will be issued to the original payment method.

Orders are subject to our Refund & Return Policy.

Unless otherwise agreed in writing, purchases are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND PAYMENT

All prices are displayed in the currency indicated at checkout.

Prices may change at any time without prior notice. The price charged will generally be the price displayed at the time the order is submitted, except in cases of obvious pricing or technical errors.

Unless expressly stated otherwise, prices may not include:

  • Shipping costs.

  • Applicable sales taxes.

  • VAT or other consumption taxes.

  • Customs duties.

  • Import fees.

  • Brokerage or clearance charges.

You are responsible for providing valid and authorized payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to correct pricing errors and cancel affected orders where permitted by applicable law.

SECTION 5 — SHIPPING AND DELIVERY

We ship products to customers in multiple countries and regions.

Shipping times displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Shipping carrier delays.

  • Customs processing.

  • Import inspections.

  • Incorrect or incomplete shipping information.

  • Weather or natural events.

  • Public holidays.

  • International transportation disruptions.

  • Events beyond our reasonable control.

Orders may be fulfilled and shipped through third-party suppliers, fulfillment providers, warehouses, and logistics partners.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Additional information is available in our Shipping Policy.

SECTION 6 — INTERNATIONAL ORDERS, CUSTOMS, AND IMPORT CHARGES

Customers purchasing from outside the country of shipment acknowledge that international orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in the product price and may be the responsibility of the customer.

NORTHPAW does not guarantee that every product can be imported into every country. Customers are responsible for ensuring that the ordered products are permitted under the laws and regulations of their destination country.

Customs delays or refusal of entry may affect delivery times.

SECTION 7 — INTELLECTUAL PROPERTY

All content available through our website and Services, including but not limited to:

  • NORTHPAW branding.

  • Logos.

  • Product names.

  • Text.

  • Images.

  • Graphics.

  • Videos.

  • Product descriptions.

  • Designs.

  • Layouts.

  • Written materials.

is owned by NORTHPAW or used under applicable rights, licenses, or permissions.

You may access and use the website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, sell, publish, or exploit any part of our website or content without our prior written permission, except where permitted by applicable law.

NORTHPAW and its associated branding may not be used in connection with unauthorized products, services, or commercial activities.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links, integrations, payment services, applications, or features provided by third parties.

We do not control and are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies imposed by those providers.

We are not responsible for losses or damages arising from your use of third-party services, except where liability cannot legally be excluded.

SECTION 9 — SHOPIFY

Our online store is hosted and powered by Shopify, which provides the e-commerce infrastructure used to operate our Services.

However, purchases made through our website constitute transactions between you and NORTHPAW.

Shopify is not the seller of our products and is not responsible for the products, fulfillment, shipping, refunds, or customer service associated with your purchase from NORTHPAW, except as otherwise required by applicable law.

SECTION 10 — PRIVACY

Your use of our Services is also governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be collected, processed, stored, and shared with service providers necessary to operate our business, including payment processors, shipping providers, fulfillment partners, analytics providers, and Shopify.

Some service providers may be located in countries other than your country of residence.

Please review our Privacy Policy for more information about how personal information is handled.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, testimonials, comments, photographs, videos, suggestions, or other content to NORTHPAW, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, and operational purposes.

You represent that:

  • You own or have permission to submit the content.

  • The content does not violate the rights of others.

  • The content is not fraudulent, misleading, unlawful, defamatory, or infringing.

  • Any required disclosure regarding compensation or incentives has been made.

We reserve the right to remove content that violates applicable law or these Terms.

SECTION 12 — ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, availability, or other information.

We reserve the right to correct such errors, update information, modify listings, or cancel affected orders where permitted by applicable law.

We are not obligated to update all information on the website unless required by law.

SECTION 13 — PROHIBITED USES

You may not use our website or Services:

  • For unlawful purposes.

  • To commit fraud or abuse.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To interfere with website security or functionality.

  • To transmit malicious code.

  • To impersonate another person or entity.

  • To submit false or misleading information.

  • To collect personal information without authorization.

  • To interfere with the operation of our website.

  • To engage in unauthorized automated access, scraping, or data extraction.

We reserve the right to suspend or terminate access to our Services where permitted by applicable law.

SECTION 14 — TERMINATION

We may suspend or terminate access to our website or Services where reasonably necessary, including in cases of fraud, abuse, unlawful conduct, security concerns, or violation of these Terms.

Termination does not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and other provisions that by their nature should survive termination will continue to apply.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be available.

  • The Services will be uninterrupted or error-free.

  • Product availability will remain constant.

  • Shipping estimates will always be met.

  • Website content will always be complete or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, NORTHPAW and its service providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, Services, or products.

This may include losses relating to business interruption, lost profits, lost data, or other indirect damages.

However, nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or mandatory consumer protection laws where applicable.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless NORTHPAW and its service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the Services.

  • Your violation of third-party rights.

  • Your misuse of our products.

  • Your fraudulent or unauthorized conduct.

This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be excluded.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

SECTION 19 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and NORTHPAW regarding your use of the Services.

If any conflict exists between these Terms and a mandatory consumer protection law, the mandatory law will prevail.

SECTION 20 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms, except where applicable law requires additional notice or consent.

SECTION 21 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms are intended to apply in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections granted under the laws applicable to their place of residence or purchase.

Where mandatory consumer protection laws apply, those laws will prevail over any conflicting provision of these Terms.

SECTION 22 — CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us at:

NORTHPAW
Email: northpaww@outlook.com

Additional business contact information may be provided where required by applicable law.